Frequently Asked Questions? We've Got Answers

Below are some of the most frequently asked questions from candidates.

Frequently Asked Questions

Application Process Questions

I submitted my resume through your website. What happens next?

After submitting your resume through our website, one of our Recruiting Associates will review your qualifications and experience. If there is a fit with a current or potential future role, a Recruiting Associate will reach out to schedule a personal interview. We receive dozens of new applications daily. If you have not received a call from a recruiter, it is likely that we do not have a role that would suit your experience or qualifications.

Are all of your open positions posted online?

No. We have a high volume of open roles, and receive and fill new positions daily. Be sure to visit our job board often, as we do refresh the highlighted opportunities.

As a candidate, is there a cost for Premier’s services?

No. Premier’s candidate services are free. We have agreements with our clients who pay us upon successful placement of a role.

Does Premier sponsor my visa?

Currently, Premier does not sponsor visas.

I'd like to walk-in and meet with a recruiter. Is this possible?

Unfortunately, no. Our process begins online. Please submit your resume by applying to a specific role here: http://www.pstaffing.com/jobs/ or via our Quick Apply here: http://www.pstaffing.com/apply-now/. If there is a fit with a current or potential future role, a Recruiting Associate will reach out to schedule a personal interview.

In-Person Interview Questions

What do I need to bring to my interview?

During your initial interview with us, it is our goal to learn more about skills, qualifications, and career aspirations. You will also need to complete some required paperwork to confirm your eligibility to be placed on assignment.

Once confirmed for your in-person interview, you will receive an email confirmation with a link to our candidate onboarding portal, allowing you to complete the forms prior to your interview. This will save time and allow you to be placed more quickly. Please bring the required form(s) of government-issued ID, as outlined in your interview confirmation email.

What should I wear for my Premier interview?

For all interviews, we recommend that you dress professionally. In addition to your appearance, let you demeanor showcase your qualifications, experience and capabilities.

Can I bring a copy of my IDs or do you need the original?

Per the strict federal regulations around employment eligibility verification, we are required to examine the original document used to complete the I-9 form. We will make a photocopy of the ID(s) when you arrive at our office. Only certified copies of a birth certificate is allowed.

If you will be unable to provide your documents at your interview or within 3 business days, please call our office immediately so we may reschedule your interview. We are unable to place any candidates on assignment without the proper documentation.

What is the best way to get to your offices?

I'd like to walk-in and meet with a recruiter. Is this possible?

Unfortunately, no. Our process begins online. Please submit your resume by applying to a specific role here: http://www.pstaffing.com/jobs/ or via our Quick Apply here: http://www.pstaffing.com/apply-now/. If there is a fit with a current or potential future role, a Recruiting Associate will reach out to schedule a personal interview.

Assignment Questions

I accepted my first assignment! What are the next steps?

Congratulations! Once you have been confirmed for a temporary assignment by your recruiter, you will receive an email outlining the assignment details as well as other pertinent information regarding next steps. Please make sure you keep this email as it also serves as your offer letter. We know the email has a lot of detail, but please read it carefully! We promise it will answer most of your questions. If you still have questions or any problems with the systems or forms, please reach out to us at hr@pstaffing.com.

I didn't receive my logins.

If you haven’t received your Premier Portal or Paylocity logins please email hr@pstaffing.com.

I didn't receive my Premier Portal log in credentials/password.

Your Premier Portal logins are the same as the logins you used when you initially created a profile with Premier. If you did not register with Premier, please email hr@pstaffing.com so we can send your logins.

I don't know how to log into Paylocity's Employee Self Service (ESS)

How to log into your Employee Self Service Portal in Paylocity:

  1. Go to  https://login.paylocity.com.
  2. Click “Register User” in the bottom, right corner
  3. Enter Premier’s company code with Paylocity: Refer to your original onboarding invitation email from Paylocity for this 5-digit number
  4. Follow the instructions to register yourself

If you still need help please email: hr@pstaffing.com.

Do I get paid for holidays?

Some assignments do provide holiday pay if the client agrees to this in our contract with them. Be sure to ask your recruiter if the assignment you’re on pays for holidays. If it does, you’ll receive instructions on how to complete your timesheets before each holiday.

Do you offer Paycards instead of a live paycheck?

When will my temp-to-perm assignment go perm?

It’s entirely possible that your position may convert to permanent, but this depends on the client’s needs. For temp-to-perm positions, we generally know this up-front and will let you know when we run positions by you. Some positions can convert in 30 days, but others may have a longer temporary period before converting, such as 3-6 months.

It’s also important to know that California is an at-will employment state. This means that while we may communicate an end date to you, the client and Premier have the right to change the end date (either end early or extend) for any lawful reason. There is additional information regarding at-will employment in our Candidate Agreement and Temporary Employee Handbook. If you work outside of California, your state may also be at-will and Premier will abide by all federal, state, and local laws regarding at-will employment.

Timesheet Questions

I’m confused, I logged into Paylocity but don’t see where to enter my hours.

Paylocity is our Employee Self-Service and Payroll system where you can add/update direct deposit info, view pay stubs, W2, etc and Premier Portal is where you can enter your hours for the week. If you need to have your logins reset for either or both systems please email hr@pstaffing.com and we’ll help you out.

When are timesheets due?

Timesheets for the prior week are due every Monday at 12:00 p.m. PST.

When I log into my portal I don’t see any timesheets for last week, only timesheet instructions. What’s the issue?

We need to add more timesheets to your account. Email your recruiter and we will have a timesheet added by the end of the day.

My hours don’t seem to be calculating correctly. What could be the problem?

Our timecard system uses military time, so make sure you are using a 24-clock schedule (i.e 5pm would be 17:00). Your lunch breaks should be listed in minutes, i.e a 1 hour lunch should be entered as 60 minutes.

I’m trying to enter my hours for the current week on Monday, but don’t have a timecard available. When will I be able to enter my hours?

Timecards for the current week don’t become available until Tuesday. You will be able to start logging your hours then.

I received an email saying I haven’t submitted my timesheet, but I’m pretty sure I have. What’s going on?

If you receive the timesheet reminder email, that means your timesheet is not in the “Submitted” or “Approved” form. You may have entered and saved your hours, but not fully submitted your timesheet. To submit, click “Continue” and then the “Submit” button that appears at the top of the timesheet.

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Where can I find the status of my timesheet?

Log into your Premier portal from the private login link on our website and go to “View Timesheets”. Choose the timesheet you would like to review. The status of your timesheet will be listed at top of the sheet next to the timesheet date.

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Payment

I completed my Onboarding with Paylocity. How do I log into my new employee profile?

After completing your payroll Onboarding at Paylocity, you can register your Employee Self Service account to check or make changes to your address or tax withholding status, set up or change direct deposit, find info on benefits, view your paycheck stubs and much more.

  1. Go to https://login.paylocity.com
  2. Click “Register User” in the bottom, right corner
  3. Enter Premier’s company code with Paylocity. Refer to your original Onboarding invitation e-mail from Paylocity for this 5-digit number
  4. Follow the instructions to register yourself

How often am I paid?

You are paid weekly. Pay day is Friday.

Do you offer direct deposit?

Yes, you can self-enroll in direct deposit on your Paylocity Employee Self-Service Portal. Make sure to register as a user on Paylocity first by going to  http://www.paylocity.com and clicking “Register User.”  If you enroll in Direct Deposit before the end of the day on Tuesday, your direct deposit will go through that same week. Be sure to confirm your routing and account numbers to avoid delays in payment and a $25 bank fee for a failed deposit attempt.

Where can I get a copy of my paystub?

You can access all your paystubs on Paylocity using the https://login.paylocity.com link.

Schedule

Monday @ noon PST: Time sheets are due.

Tuesday @ noon PST: Deadline to submit changes to direct deposit and to ensure they go through on upcoming payroll

Wednesday @ 5:00 p.m. PST: Deadline to request that your check be held for pick up

Friday: Pay day. Candidates with direct deposit receive funds at midnight in most cases. Checks are available for pick-up to those who have requested to do so by end of day Wednesday. Pick up hours vary by office. See chart below for details.

Check pick-up hours

San Francisco Office: Available starting at 8 a.m. on Friday. Office closes at 5pm.

Oakland and Silicon Valley offices: Available starting at 12 p.m. on Friday. Offices close at 5pm.

New York City office: In office check pick-up is not offered

 

Benefits

How will I know if I am eligible for benefits?

You must work a minimum of 15 hours a week and your assignment must be at least 30 days long in order to enroll in medical, dental or vision insurance. If you are not working 15+ hours/week, you are not able to enroll in benefits. If your assignment is less than 30 days, you are not able to enroll in benefits through Premier Staffing however, you may be able to enroll in a plan on your own through Coverage California, http://www.coveredca.com/

Premier will automatically send you a Benefits Enrollment Welcome Letter if you are placed on an assignment of 30 days or more, and 15+ hours/week. You will also see this communication in your Paylocity Onboarding and Paylocity Employee Self-Service Portal.

How do I enroll in benefits?

If you are eligible to enroll, you will receive an email from Benefits regarding enrollment.
1. Contact benefits@pstaffing.com to request access to Web Benefits
2. After 24 hours, you will have access to Web Benefits via your Paylocity Self-Service Portal
3. Follow the enrollment steps in Web Benefits to select medical, dental, vision and/or commuter benefits, based on your assignment location
4. Your benefits will take effect the first of the month following your 30th day of employment (Example: If you start 11/9/16, your benefits will take effect 1/1/17)

How do I access my medical insurance?

If you completed an Anthem Blue Cross enrollment form for medical insurance, you should receive an ID card to your home address a few weeks after you submit your paperwork. If you do not receive your ID card, or if you have any questions, please reach out to Anthem Blue Cross directly at www.anthem.com/ca or (855) 333-5730. Please note that it takes a few weeks from the time that you submit your enrollment form to Anthem until you show up as active in their system.

How do I access my dental/vision insurance?

If you completed a Guardian enrollment form for dental and/or vision insurance, Guardian does not send ID cards and employees do not need an ID card to see a dentist or eye care provider.  You only need to provide Premier’s plan number to your Dental provider or your full name to your Vision provider.

You can also register online and order ID cards if you prefer via www.GuardianAnytime.com or 800-627-4200. Please note that it takes a few weeks from the time that you submit your enrollment form to Guardian until you show up as active in their system.

Why were my benefits deductions taken out two paychecks in a row?

Benefits premiums are deducted the first week of each month, for the following month. During the first week of April, you are deducted for May coverage. During the first week of May, you are deducted for June coverage, and so on. If you enroll in benefits during the middle of the month, you will likely need to be deducted for that month, as well as the following. For example:

If your assignment begins on April 15, you have 30 days to enroll onto the plan. Your coverage would begin on the first of the month following 30 days, or June 1, in this case. You would need to be deducted for June coverage upon enrolling, then during the first week of June, you would be deducted for July coverage. Still confused? Email hr@pstaffing.com so we can help you understand!

My assignment ended and I am enrolled in benefits. What happens next?

Premier is invoiced one month in advance for health premiums, and as such deducts one month in advance

What is the SFHSCO?

SFHSCO is the San Francisco Health Care Security Ordinance for employees working within San Francisco. Those employees who have be employed for at least 90 days and work inside San Francisco may also qualify to receive funds in a Medical Reimbursement Account (MRA) and a Healthcare Reimbursement Account (HRA) set up by Premier as required by the San Francisco Health Care Security Ordinance. Qualified employees will receive information by mail from the MRA and HRA carriers upon quarterly funding. Please contact the Human Resources team for more information at hr@pstaffing.com.

What is an MRA? How can I use it?

Premier Staffing provides eligible employees allocations into the SF City Option MRA (Medical Reimbursement Account) plan based on the number of hours worked. MRA funds can be used to reimburse qualified medical expenses and will be deposited into the account on a quarterly basis. Only employees that perform work within San Francisco City limits are eligible for this benefit.

What is an HRA? How can I use it?

Premier Staffing provides eligible employees allocations into an HRA (Health Reimbursement Account) plan based on the number of hours worked. HRA funds can be used to reimburse IRS qualified medical expenses and will be deposited into the account on a quarterly basis. Only employees that perform work within San Francisco City limits are eligible for this benefit.

Other HR & Related Questions

I have Jury Duty. Do I get paid for Jury Duty Leave?

Unfortunately, there is not paid time offered for jury duty. As your employer, we are required to give you time off for jury duty as needed, but that time off would be unpaid.

I need an employment verification letter.

If you need a letter verifying current or past employment with Premier, please email hr@pstaffing.com with the exact details and information that needs to be included. Our HR team should get this back to you within 48 hours.

Where can I get a copy of my W2 form?

Your 2016 W2 will be available on Paylocity in January of 2017.

Can I have a copy of my contract?

Premier does not opt into a contract with employees, per se, however details regarding your specific assignment can be found in your original “Assignment Details” email that is sent before the start of your assignment. For more specific information regarding Premier policies and regulations, the Employee Handbook is available via your Paylocity account, under “Company”.

Where can I find a copy of the Employee Handbook?

You can find the 2016 Employee Handbook in your Paylocity portal under the header, “Company”.